Peloton releases software fix for its recalled treadmills – WISH-TV | Indianapolis News | Indiana weather

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  Peloton releases software fix for its recalled treadmills - WISH-TV |  Indianapolis News |  Indiana weather

(CNN) – Peloton is rolling out a software fix for its Tread and Tread + treadmills after a massive recall.

Customers can now access a new Tread Lock feature that requires a four-digit code to be entered before using the treadmill and that locks the device after 45 seconds of inactivity outside of a class. Peloton states on the feature’s support page that users must “set up Tread Lock” after an automatic software upgrade.

The fix applies to both Peloton treadmills: the $ 4,295 Tread + and the $ 2,495 Tread. The cheaper machine has not yet been released in the US.

Earlier this month, Peloton recalled 125,000 treadmills following the death of a child and 70 other machine injuries. The fitness company initially denied the Consumer Product Safety Commission’s request for recall, claiming it was safe as long as its recommendations were followed.

Since the recall is voluntary, some members keep theirs. Peloton announced this software update during its earnings call on May 6, saying it was working on a hardware fix. In the meantime, both the Tread + and Tread are no longer on sale and deliveries for older orders have ceased.

Peloton has drawn significant financial damage from the recall: approximately $ 165 million in lost revenue in the current quarter. The company said $ 50 million in lost sales would result from refunds to treadmill owners who they choose to return, approximately 10% of revenue units already in the hands of customers.

The company even pays for someone to move the treadmills from one room in an owner’s home to another if they would prefer that option rather than having them returned to the company.